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SHIPPING POLICY
Processing, delivery, tracking, and what to expect after you order.
Processing Times
We know nobody likes waiting on cards, so we do our best to get orders packed and on their way as quickly as possible. Most orders are processed within 24 hours after payment is confirmed. Processing times may occasionally be longer during holidays.
Shipping Rates & Free Shipping
Shipping costs are calculated and displayed at checkout based on the items in your order and the available shipping options.
At this time, Cardamonium Trading offers free shipping on orders of $250 or more within the contiguous 48 United States. Unfortunately, free shipping is not currently available for orders shipping to Alaska or Hawaii.
Any available shipping promotions or free-shipping offers will be reflected during checkout.
Tracking Your Order
Once your order has been packed and shipped, tracking information will be sent to the email address used at checkout. Please allow a little time for the carrier to scan the package and begin showing tracking updates.
Delivery Times
Delivery times vary depending on the shipping method, destination, and carrier. Any estimated delivery dates provided at checkout or through tracking are estimates and are not guaranteed.
Once a package has been accepted by the shipping carrier, delays caused by weather, holidays, carrier disruptions, or other circumstances outside of our control may affect delivery time.
Lost, Delayed, or Damaged Packages
We take care when packing every order so your cards and sealed products arrive safely. If your package appears to be significantly delayed, lost in transit, or arrives damaged, please contact us and we’ll do our best to help determine the next step.
For damaged shipments, please keep the original packaging and take clear photos of the shipping box or mailer, packing materials, and damaged item. These may be needed when working with the shipping carrier.
If tracking shows a package as delivered but you cannot locate it, we recommend first checking around the delivery area, with other members of your household or neighbors, and contacting the carrier. If you still cannot locate it, reach out to us and we’ll help where we can.
Incorrect Shipping Information
Please double-check your shipping address before completing your order. If you notice an error after placing an order, contact us as soon as possible.
We’ll make every effort to correct the address before the order ships, but once a package has been handed over to the carrier, we may not be able to change or redirect it.
Orders returned to us because of an incorrect or incomplete address may require additional shipping charges before they can be sent again.
Shipping Destinations
At this time, Cardamonium Trading ships within the United States only and does not offer international shipping.
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We also do not ship to freight forwarders, package forwarding services, or other forwarding addresses intended to send orders outside of the United States.
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Orders placed using a forwarding address may be canceled. Any approved refund for an order canceled for this reason will be issued to the original payment method minus a 4% processing fee.
Contact Us
If you have any questions about a return, refund, cancellation, or an issue with your order, contact us through our Contact page or email cardamoniumtrading@gmail.com. Including your order number will help us assist you faster.